Terms of service

OVERVIEW

Welcome to neatcell-official.com.. The terms “we”, “us” and “our” refer to neatcell-official.com., we operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a shopping experience (the “Services”).

neatcell-official.com. is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide to us is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make every effort to provide accurate product descriptions, images, prices, and information in our online store. However, product colors, packaging, accessories, or appearance may vary slightly due to screen settings, lighting, supplier updates, or manufacturing changes.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. If you have sensitive skin, a skin condition, are pregnant, have a medical condition, or are unsure whether the product is suitable for you, please consult a qualified professional before use.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. vneatcell-official.com. reserves the right to accept or decline your order for any reason at its discretion.

Your order is not accepted until vneatcell-official.com. confirms acceptance and your payment has been received and processed.

Please review your order carefully before submitting it. Once an order has been processed or shipped, we may not be able to cancel or modify it.

If we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, shipping address, or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Return and Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product will be the price shown at the time the order is placed and will be included in your order confirmation email.

Unless otherwise stated, posted prices do not include taxes, customs duties, import fees, or other charges required by your country. Any customs duties, import charges, or local taxes are the customer’s responsibility.

You agree to provide current, complete, and accurate purchase, payment, billing, and shipping information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address, billing address, shipping address, and payment information, so that we can complete your transactions and contact you as needed.

You represent and warrant that the payment information you provide is true, correct, and complete, that you are authorized to use the payment method provided, and that you will pay all charges incurred at the posted prices, including any applicable shipping, taxes, customs, or handling fees.

SECTION 5 - SHIPPING AND DELIVERY

We aim to process and ship orders as quickly as possible. Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, weather, holidays, or events outside our control.

Please make sure your shipping address is correct before placing your order. We are not responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete addresses.

Once an order has been shipped and transferred to the carrier, responsibility for delivery passes to the carrier.

If you have any questions about your shipment, please contact us at support@neatcell-official.com.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names, logos, text, displays, images, graphics, product reviews, videos, audio, product descriptions, and the design, selection, and arrangement thereof, are owned by NeatCell, its affiliates, or licensors and are protected by U.S. and foreign copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting any license or other rights to you under any patent, trademark, copyright, or other intellectual property of neatcell-official.com., Shopify, or any third party.

All rights not expressly granted herein are reserved by neatcell-official.com.

NeatCell’s names, logos, product and service names, designs, and slogans are trademarks of NeatCell or its affiliates or licensors. You must not use such trademarks without the prior written permission of NeatCell.

Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools or features as part of the Services, which we neither monitor nor have any control over.

You acknowledge and agree that such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind and without any endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional third-party tools is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider.

We may also offer new features, tools, or resources in the future. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials, hyperlinks, or links to websites provided or operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party websites, services, or materials.

If you decide to leave our website to access third-party websites or services, you do so at your own risk.

We are not liable for any harm, loss, or damages related to your access to third-party websites, or your purchase or use of products, services, resources, or content from third-party websites.

Please review the third party’s policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

neatcell-official.com. is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with neatcell-official.com.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and NeatCell, including any injury, damage, loss, refund, return, product issue, or dispute resulting from purchased products or services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with NeatCell.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed on our website.

Because our Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify and third-party service providers that help us operate our store, process payments, fulfill orders, provide shipping, and offer customer support.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, photos, videos, or other content, you grant us a worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such content for business, marketing, service improvement, and promotional purposes.

You represent and warrant that you own or have the necessary rights to any feedback or content you provide, and that it does not violate the rights of any third party.

We are under no obligation to keep feedback confidential, pay compensation for feedback, or respond to feedback.

We may, but have no obligation to, monitor, edit, or remove feedback that we determine to be unlawful, offensive, misleading, inappropriate, or in violation of these Terms of Service.

You are solely responsible for any feedback or content you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our website or in the Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

We are not obligated to update, amend, or clarify information on the Services, except as required by law.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;
(b) to violate any international, federal, provincial, state, or local laws or regulations;
(c) to infringe upon or violate our intellectual property rights or the rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any person;
(e) to submit or transmit false or misleading information;
(f) to transmit viruses, malware, or harmful code;
(g) to send spam, phishing, or other unwanted communications;
(h) to impersonate any person or entity;
(i) to collect or track the personal information of others;
(j) to interfere with or bypass the security features of the Services;
(k) to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our permission.

We reserve the right to suspend, disable, or terminate your access to the Services if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS

This section applies if you use, allow, enable, or cause any automated software, bot, crawler, scraper, AI agent, or similar tool to access, use, or interact with the Services.

No automated tool may access, use, copy, scrape, or interact with our website in a way that violates these Terms, interferes with the Services, bypasses security measures, or collects data without authorization.

We may limit, block, suspend, or terminate access by any automated tool at our discretion.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY neatcellaustralia.com , THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL NeatCell, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless NeatCell, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of: (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld. You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including but not limited to any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void.

We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which NeatCell operates.

Any disputes, claims, or legal matters related to these Terms, the Services, or any purchases made through our website shall be handled in accordance with applicable law.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

support@neatcell-official.com.