Shipping policy

Order Processing

We aim to process all orders within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Our shipping times are 7 to 12 business days 

Shipping Methods

We offer free standard shipping on all orders.

Shipping Regions

we ships worldwide. Delivery availability may vary depending on your location.

If your country is not available at checkout, please contact us at

support@neatcell-official.com.

Estimated Delivery Times

Delivery times begin once your order has been shipped and may vary depending on the destination.

While we do our best to deliver orders on time, occasional delays may occur due to customs processing, weather conditions, holidays, or carrier issues.

Shipment Confirmation & Tracking

After your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your local authorities.

These charges are the responsibility of the customer and are not included in the product price unless stated otherwise at checkout.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please contact us within 7 days at:

support@neatcell-official.com.

We will do our best to help you check the issue with the carrier.

Returns & Exchanges

Please refer to our Return & Refund Policy for complete information regarding returns and exchanges.

Questions

If you have any questions about shipping, please contact us at:

support@neatcell-official.com.