Refund policy

Return & Refund Policy

We have a 60-day return policy, which means you have 60 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in its original packaging, and include all original accessories, manuals, and protective items that were included with the product. Proof of purchase is required.

To request a return, please contact us at:

support@neatcell-official.com.

Please do not send items back without contacting us first. Unauthorized returns will not be accepted.

If your return request is approved, we will provide you with the correct return address and return instructions.

Returns are only accepted for devices that arrive damaged or defective.

For orders outside the United States, all return shipping costs are the customer’s responsibility.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

• Used products
• Products not returned in their original packaging
• Products missing accessories, manuals, protective glasses, or included items
• Gift cards
• Items marked as Final Sale, if applicable

Exchanges

To exchange an item, please contact us first. If your exchange is approved, we will provide you with the next steps.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason.

Returned items must be unused, in their original packaging, include all original accessories, and be accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at:

support@neatcell-official.com.